Terms and Conditions (Extract)

General information General information
Added Important Information Added Important Information
Additional Driver Information Additional Driver Information
Age Requirements Age Requirements
Drivers License and ID Requirements Drivers License and ID Requirements
Method of Payment Method of Payment
Collecting and Returning Your Vehicle Collecting and Returning Your Vehicle
After Hours Information After Hours Information
Cancellations and No Show Charges Cancellations and No Show Charges
Taking Your Vehicle Outside the Country Taking Your Vehicle Outside the Country
Delivery and Collection Delivery and Collection
One Way Rentals One Way Rentals
Waiver and Protection Options Waiver and Protection Options
Special Equipment Special Equipment
Fuel charges Fuel charges
Fines Fines
Location Surcharge and Tourism Levy Location Surcharge and Tourism Levy
Accident Administration Fee Accident Administration Fee
Overdue Rental Administration Fee Overdue Rental Administration Fee
International Visitors International Visitors
Delivery/Collection Fees Delivery/Collection Fees
Gauteng E-Toll Charges Gauteng E-Toll Charges
Personal Accident Insurance Personal Accident Insurance
Weekend Rentals Weekend Rentals
Avis Luxury Cars (Prestige) Terms and Conditions Avis Luxury Cars (Prestige) Terms and Conditions

If you have selected to book an Avis Prestige vehicle please view the terms and conditions and additional charges specific to this product below.

General information

ZAR = South African Rands

15% VAT applicable.

All additional charges quoted include VAT unless otherwise stated



Added Important Information


A rental contract fee of ZAR 100.00 is applicable on all rentals.

As the responsibility amount on the waivers only contributes towards the repair costs of the vehicle, an administration fee of ZAR 440.00 for damages amounting to over ZAR 300.00 per accident or ZAR 100.00 for damages amounting to under ZAR 300.00 will be levied to cover the costs of processing the claim.

In the event that a customer receives a traffic fine, an administration fee of R335.00 will be charged over and above the traffic fine.

A Call Out Fee of ZAR 700.00 as a result of customer negligence will be charged within an 50 km radius for all hours.

A ZAR 25.00 Refuelling Service Fee will apply to rentals that require refuelling by Avis.

A daily rate is charged per 24 hours with a 29 minute grace period. Should you return the vehicle late and the time exceeds the grace period an extra day's rental will be charged to you.

We reserve the right to make operational process changes whenever necessary.



Additional Driver Information


Additional driver charge ZAR 440.00 per person, per rental

Additional drivers must be in possession of a valid driving licence which needs to be shown at an Avis location before they can be added to the rental

Additional Driver Terms and Conditions for Weekend Rentals
  • Only one additional driver is permitted during weekend rentals at all Airport rental locations and the Sandton Gautrain branch.
  • The additional driver must be a direct family member, i.e. spouse, child or parent.
  • No additional drivers are permitted over weekends at non-airport locations unless the renter resides outside of South Africa.
  • Renters must produce a return boarding pass when collecting the vehicle.
  • The boarding pass must adhere to the following conditions: flight must be on the same day as the RA check-out date and the name on the boarding pass must be the same as the name of the renter.



No additional drivers are permitted over weeekends except for direct family members

Age Requirements


Minimum Age 18 years. Renters must have held a valid driver's license for a minimum of 1 years. It is a legal requirement in RSA to be in possession of your driver's licence at all times whilst driving a vehicle.

A Young Driver surcharge of ZAR 40.00 per day will apply to drivers under the age of 25 up to a maximun of 10 days.

There is no maximum age, however, super PAI is not available to persons over the age of 75 years.



Drivers License and ID Requirements


Renters and additional driver's must be in possession of a valid unendorsed driver's licence of country of residence. The driver's licence must be valid for a minimum of one year. If the driver's licence is in non-roman alphabet, an international driver's licence is required.

Please note that Foreigners must also produce a valid passport. To avoid possible complications when collecting a vehicle we advise foreign travellers to produce a driver's licence which has been issued in the same country as their passport.
The driver’s licenses are accepted under the conditions that:
1. The license is in English,
2. The license has a photo or ID/passport number on it and
3. The license has a signature on it.

In the event that a photo is not present, an ID document or passport with a photo is required for the identification of the customer. The ID/passport number should match the number on the license.

In the event that the license is in another language, an international driver’s license should accompany the foreign drivers license. No driving permits or certified copies/copies of the original driver’s license, may be accepted. A translated version of the license, stamped by the embassy, can be accepted when accompanied by the license.

Rule of the road - drive on the left hand side


Method of Payment


Avis accept Avis honoured credit/charge cards, American Express, Diners, Mastercard and Visa. Please note: The credit card being used needs to be in the name of the renter. Avis South Africa DO NOT accept Debit cards, All numbers must be raised on card.

Avis accepts Hybrid Cheque cards as a method of payment for car rental.

What defines a Hybrid Cheque card?

- The card must display a Mastercard or Visa logo.
- The customer name must be embossed on the card.
- The numbers must be raised on the card as on a credit card with the words "Cheque Card" reflected
on the back or front of the card.
- Avis will process Cheque card rentals in the same manner as Credit card rentals. The estimated
authorisation amount will be held on the account for the duration of the rental and charged on
termination.
- Pre-approval on certain Cheque cards may be required prior to releasing the vehicle.


Rentals on certain vehicles (e.g. Group I – Toyota Fortuner or similar) will require an additional, valid Credit Card to be presented at time of rental. I.e. the credit card used to pay for the rental plus a second credit card.

The estimated authorisation amount including the rental charges, fuel deposit and weekend authorisation (if applicable) will be held on the account for the duration of the rental and charged/released on termination of the rental.

Debit cards and cash are not accepted for car rental transactions.

The following vehicle groups require 2 payment cards to be presented at the counter when collecting the vehicle. The second payment card must be a credit card:

Group I - Toyota Fortuner or similar




Collecting and Returning Your Vehicle


Should the rental vehicle not be returned by the agreed date and no prior arrangements have been made to extend the rental the vehicle will be collected by Avis and an Overdue Rental Administration Fee of ZAR 800.00 will be charged.



After Hours Information


Out of Office Hours - Collection
It may be possible to collect the vehicle out of office hours. A request reservation is required and expected time of arrival must be noted on the reservation.

Out of Office Hours - Return
If the vehicle is returned outside of office hours the driver is liable for damage or theft until the car has been inspected by a member of Avis staff.
You may return the vehicle out of hours if you request this at the time of booking. There is no charge for this service.
Instructions to return your vehicle outside of office hours: vehicle keys must be placed in the key returns box.

For afterhours assistance please contact Avis Roadside and Emergencies on 0800 001 669 / +27 11 387 8432.


Cancellations and No Show Charges


If you do not cancel your booking before the reservation date and time shown on your booking and fail to pick up your vehicle within 24 hours from that time, a non- cancellation fee will apply. For South African rentals a fee of R425 will apply. For rentals occurring outside of South Africa the fee will be 60, €65 or 76 CHF or the equivalent amount in the local currency. This will be inclusive of VAT where applicable.


Taking Your Vehicle Outside the Country


No cross border rentals are allowed from South Africa to Angola, Malawi, Mozambique, Zambia or Zimbabwe even if returning to South Africa.

Renters wishing to enter Botswana, Swaziland, Lesotho or Namibia must be in possession of a letter of authority obtainable from an Avis location at time of rental,

An additional cross border fee will be charged as follows:

ZAR 6000 (incl tax) into Namibia and Botswana
ZAR 650 (incl tax) into Swaziland and Lesotho

Cross border to Namibia is permitted at an additional cost of NAD 180.00 road tax fee (to be paid at the Namibian border), if driving a non-Namibian vehicle.
When crossing the border into Swaziland, a road tax fee of ZAR 50.00 will be charged at the border for all cars with a foreign licence plate.

Additional One Way Cross Border Fee
ZAR 6000.00 (incl tax) into Namibia.
ZAR 6000.00 (incl tax) into Botswana.
ZAR 1800.00 (incl tax) into Swaziland.
ZAR 1800.00 (incl tax) into Lesotho.



Delivery and Collection


Charge within 25 km from the Avis rental office, ZAR 500.00 Mon - Fri 08h00 - 17h00 - on automatic confirmation. .
Charge within 25 km from the Avis rental office on weekends, public holidays or out of office hours, ZAR 900.00 (On a request basis)
Deliveries and collections further than 25 km from the Avis rental office, an additional charge of ZAR 15.00 per km will apply.


One Way Rentals


Within Country

One Way Fee - A One way fee may apply when dropping off a vehicle in a location other than the pickup branch. Please refer to your quotation for confirmation of the One Way Fee amount or contact Central Reservations on 0861 021 111 / +27 11 387 8431 for any enquiries.

Outside Country
One way rentals are allowed outside South Africa to the following countries:
Botswana - ZAR 6000.00
Swaziland - ZAR 1800.00
Lesotho - ZAR 1800.00
Namibia - ZAR 6000.00

Renters wishing to enter Botswana, Swaziland, Lesotho or Namibia must be in possession of a letter of authority obtainable from the Avis rental office when collecting the vehicle.


Waiver and Protection Options


COLLISION DAMAGE WAIVER (CDW)

Avis offers you the choice of two optional Collision Damage Waivers.

Option 1 - Collison Damage Waiver (CDW) Limited Liability
Choosing this option, means that in the event of an accident, the renter is responsible for up to a specified amount as indicated on the Rates Table, for damage repair, whichever is the lower. (*This value is double for weekend rentals).

Option 2 - Super Cover Collision Damage Waiver (SCDW) Super Liablilty
This option means that the renter will be liable for a reduced, non-waivable liability, which lowers the responsibility of the renter for payment arising from collision damage caused to the vehicle or part thereof.

Note: In the event of an accident occuring when the vehicle was not driven by the renter, or other authorised driver as nominated on the rental agreement, the renter will be responsible for the full damage to or loss of the vehicle. The renter will also be responsible if the vehicle was driven on unsuitable roads, if the renter was driving negligently or if no other car, animal or object was involved.

Declining Option 1 and 2
The renter has the option to decline either CDW and SCDW, in which case the renter is liable for the full amount of damages incurred, or the full responsibility amount (as reflected in the Avis Rates Table) and Avis will require an additional deposit to cover current responsibility.

THEFT LOSS WAIVER (TLW)

Avis offers you the choice of two optional Theft Loss Waivers.

Option 1 - Theft Loss Waiver (TLW) Limited Liability
Choosing this option means that in the event of theft of a vehicle or part thereof, the renter is responsible for up to an amount as indicated on the Rates Table*, for the replacement of the applicable loss by theft, Personal property is not covered. (* This value is double for weekend rentals).

Option 2 - Super Theft Loss Waiver (STLW) Super Liability
Choosing this option means that the renter will be liable for a reduced, non-waivable liability, which lowers the responsibility of the renter for payment arising from the theft of a vehicle or part thereof (unless breach of contract or negligence occurs). Personal property is not covered.

Declining Option 1 and 2
In the event that the renter declines TLW, the renter will be responsible for the full amount of damages incurred or the full responsibility amount reflected in the Avis Rates Table. If TLW is declined, Avis will require an additional deposit to cover current responsibility.

Note: In the case of CDW and TLW for rentals originating in South Africa, and driven into Namibia or Botswana the conditions for CDW and TLW of these countries will apply. Please consult your Avis Rental Sales Agent.

For rates of Collision Damage Waiver and Theft Loss Waiver please refer to your car rental confirmation or enquire at your nearest Avis office.

WINDSCREEN AND TYRE DAMAGE WAIVER (WTDW)

Due to the increased risk associated with today's driving environment Avis has initiated a product to protect the renter from additional costs, the Windscreen Tyre Damage Waiver. A nominal fee of ZAR 50.00 (incl Vat) per rental day will absolve the renter of any liability or cost related to either repairing or replacing the windscreen / tyre or the other windows on the vehicle should they be damaged by circumstances that are often beyond the renters control. If WTDW is declined, the maximum liability amount will be ZAR 10,000.00.

This product is available at the point of reservation or rental check-out, please ask your reservation agent for more information about this product.



Special Equipment (Counter Products)


The following counter products are available and can be added to your rental at time of booking:

Child Seats
Automatic confirmation with 24 hours advance booking
ZAR 460.00 per seat, per rental
In the event of total loss/damage to the child seat, a liability of ZAR 2100.00 will apply

Paraplegic Hand Controls
On request with 72 hours advance reservation. Available on a Group E - Toyota Corolla or similiar.
No charge.

GPS Navigation
Automatic confirmation with 24 hours advance booking
ZAR 99.00 per day and has a maximum charge of 10 days / R990.00.
In the event of total loss/damage to the GPS unit, a liability of ZAR 2500.00 will apply

Bike Rack
Automatic confirmation with 24 hours advance booking. Please note that bicycle racks may only be rented with an Avis rental car. An existing Avis reservation number will need to be supplied in order for us to complete your request.
ZAR 120.00 per day
In the event of total loss/damage to the bike rack, a liability of ZAR 2900.00 will apply

Wi-Fi
Automatic confirmation with 24 hours advance booking. Wi-Fi units are currently only available at King Shaka Int. Apt., Durban Downtown, Cape Town Int. Apt., Cape Town Downtown, East London Ap.t, Port Elizabeth Apt., George Apt., OR Tambo Int. Apt., Lanseria Apt., Sandton Gautrain, Pretoria Downtown and Kruger Mpumalanga Apt.
ZAR 99.00 per day, including 1GB of data per day.
In the event of total loss/damage to the Wi-Fi unit, a liability of ZAR 1250.00 will apply

Avis Extended Roadside Assistance
Automatic confirmation
ZAR 30.00 per day
Includes: Tyre assistance, flat battery assistance, lock out service, lost keys assistance (replacement keys will be charged for) and fuel delivery (fuel charges will apply)

Please Note: If you are completing a one-way rental a One-Way Fee of R390.00 per counter product will apply.



Fuel charges


Petrol is not included in our rates. Cars are delivered full and the customer is charged for full refill upon termination of rental. Fuel consumption is gauged from customer service centre to customer service centre.

A ZAR 25.00 Refuelling Service Fee will apply to rentals that require refuelling by Avis.



Fines


In the event that a customer receives a traffic fine, an administration fee of ZAR 350.00 will be charged over and above the traffic fine.


Location Surcharge and Tourism Levy


An 11% Surcharge is applicable at the following major airports:
East London Airport, George Airport, Port Elizabeth Airport, Bloemfontein Airport, Kimberley Airport (& Kimberley Anglo Hanger), Upington Airport, OR Tambo International Airport, Durban Airport, Cape Town Airport

A 10% Surcharge is applicable at all other airport locations:
Mthatha Airport, Maseru Airport, Lanseria Airport, Pietermaritzburg Airport, Margate Airport, Richards Bay Airport, Kruger Mpumalanga Airport, Mmbatho Airport, Phalaborwa Airport, Hoedspruit Airport, Polokwane Airport, Matsapa Airport, Wonderboom Airport

A 7% Surcharge is applicable at the following outlying areas:
King Williamstown, Queenstown, Plettenberg Bay, Mosselbay, Oudtshoorn, Knysna, Port Alfred, Grahamstown, Welkom, Betlehem, Kathu, Potchefstroom, Witbank, Vereeniging, Harrismith, Kokstad, St Lucia, New Castle, Ladysmith, Skukuza, Malelane, Nelspruit Downtown, Mmbatho Downtown, Rustenburg, Vryburg, Sun City, Tzaneen, Makhado, Musina, Bela Bela, Langebaan, Hermanus, Hartebeespoort Dam, Hazeyview

A 1% Tourism levy is applicable on all rentals, at all locations


Accident Administration Fee


As the responsibility amount on the waivers only contributes towards the repair costs of the vehicle, an administration fee of ZAR 440.00 for damages amounting to over ZAR 300.00 per accident or ZAR 100.00 for damages amounting to under ZAR 300.00 will be levied to cover the costs of processing the claim.


Overdue Rental Administration Fee


Should the rental vehicle not be returned by the agreed date and no prior arrangements have been made to extend the rental the vehicle will be collected by Avis and an Overdue Rental Administration Fee of ZAR 8500.00 will be charged.


International Visitors


International visitors are required to produce their passports when collecting their vehicle.


Delivery/Collection Fees


Charge within 25 km from the Avis rental office, ZAR 530.00 Mon - Fri 08h00 - 17h00 - on automatic confirmation
Charge within 25 km from the Avis rental office on weekends, public holidays or out of office hours, ZAR 950.00 (On a request basis)
Deliveries and collections further than 25 km from the Avis rental office, an additional charge of ZAR 15.00 per km will apply


Gauteng E-Toll Charges


E-Toll charges are automatically charged to vehicles driven through gantries on highways in Gauteng.
As per the recent Government Gazette (No. 38884), effective 2 July, the applicable Gauteng Freeway Improvement Project (GFIP) e-toll tariffs have now been amended. This and several other changes will primarily have the following impact;
1. Customers will now be charged the e-tag tariff.
2. In line with legislation, the following maximum e-toll tariff amounts will apply:

Class A2 R250 (typically car rental vehicles)

To cover the ongoing costs incurred to manage the e-tag compliance process, customers that incur e-toll charges (irrespective of the amount) will be charged a new flat E-toll Administration Fee of ZAR 22.00 per rental (Incl VAT), in additional to the relevant toll tariffs incurred, effective for rentals that check-out from 02 July 2015.

Actual e-toll charges will be charged to rental agreements after check-in. Invoices will include an additional line item which will reflect the total e-toll costs incurred during the rental. The details of each e-toll transaction will be available on the Avis website at www.avis.co.za/e-tolls.

ZAR 700 will be charged for lost E-Tags.


Personal Accident Insurance


The renter who accepts Personal Accident Insurance (PAI) as well as all other passengers in the vehicle will be covered for accidental bodily injury while driving, riding in, getting into or out of the Avis vehicle. Coverage is in effect up to "return date" indicated on the rental agreement or any Avis approved extension. The insurance will apply to persons up to the age of 75 years. The death benefit in respect of persons under 15 years of age shall be limited to ZAR 10 000. The benefit will be divided equally among all occupants of the insured vehicle.
NOTICE: The insured shall give immediate written or telegraphic notice to Avis of any claim and in any event within 90 days of injury. Avis acts as an agent for Accident and Miscellaneous Acceptances, who is the underwriter of the PAI Policy. All benefits in terms of the PAI Policy are subject to the terms and conditions of the policy. For further information regarding the cover ensured by PAI click here.


Weekend Rentals



A weekend rental is a rental taking place between Thursday 0:01 and the following Monday at 23:59.

Due to the high risks of renting vehicles over the weekend, we take an additional authorisation to ensure that there are sufficient funds available should there be an incident with the vehicle.

For weekend rentals we take a credit card authorisation for the estimated cost of the rental, a fuel deposit plus an additional weekend authorisation as follows:
Groups F - N
Groups A - E
All Car Groups
R 3,500
Coastal Branches
R10,000
R7,500
Inland Branches

The additional weekend authorisation will be waived for all Avis Preferred members or upon presentation of a valid airline boarding pass/e-ticket printout.

What is a valid boarding pass/e-ticket printout?

The rental must take place on the same day as the flight for the boarding pass/e-ticket to be considered valid. The name on the boarding pass must be the same as the name of the renter.
Additional Drivers on Weekends

Only one additional driver may be allowed for customers producing a valid boarding pass. The additional driver must be a direct family member, ie spouse, child, parent.

Additional Driver Terms and Conditions for Weekend Rentals
  • Only one additional driver is permitted during weekend rentals at all Airport rental locations and the Sandton Gautrain branch.
  • The additional driver must be a direct family member, i.e. spouse, child or parent.
  • No additional drivers are permitted over weekends at non-airport locations unless the renter resides outside of South Africa.
  • Renters must produce a return boarding pass when collecting the vehicle.
  • The boarding pass must adhere to the following conditions: flight must be on the same day as the RA check-out date and the name on the boarding pass must be the same as the name of the renter.



Avis Prestige Terms and Conditions



Please note that the additional charges and terms and conditions for Avis Luxury Cars (Prestige) are different from our Rent a Car vehicles as per the below:

Additional Charges:

Additional Driver Fee - ZAR 485.00 per driver per rental
Young Driver Fee (21-25 years old) - ZAR 385.00 per rental day
Baby Seats - ZAR 520.00 per seat per rental
Accident Administration Fee - ZAR 1,155.00 per incident
Traffic Fine Administration Fee - ZAR 385.00 per fine
E-Tag Fee - ZAR 640.00 in the event that the e-tag is lost or stolen

One Way Fees

Johannesburg to:
Johannesbug < 50km radius of city ZAR 520.00
Johannesbug > 50km radius of city ZAR 580.00
Cape Town - ZAR 12,700.00
Pretoria City - ZAR 580.00
Durban - ZAR 5,100.00
Sun City - ZAR 4,250.00
Bloemfontein - ZAR 4,750.00
Kruger Park - ZAR 4,750.00
Nelspruit - ZAR 4,250.00
Messina - ZAR 4,750.00
Kimberley - ZAR 4,750.00

Cape Town to:
Cape Town < 50km radius of city ZAR 520.00
Cape Town > 50km radius of city ZAR 580.00
Johannesburg - ZAR 12,700.00
Durban - ZAR 15,800.00
Port Elizabeth - ZAR 7,150.00
East London - ZAR 10,300.00
George - ZAR 4,750.00
Plettenburg Bay - ZAR 4,750.00
Knysna - ZAR 4,750.00
Upington - ZAR 10,300.00
Kimberley - ZAR 10,300.00

Durban to:
Durban < 50km radius of city ZAR 520.00
Durban > 50km radius of city ZAR 580.00
Richards Bay - ZAR 1,050.00
Johannesburg - ZAR 5,100.00
Wild Coast - ZAR 4,250.00
Pietermaritzburg - ZAR 1,050.00
Umtata - ZAR 4,750.00
Phinda - ZAR 4,250.00
Drakensburg - ZAR 4,250.00

Bloemfontein to:
Bloemfontein < 50km radius of city ZAR 520.00
Kimberley - ZAR 1,050.00
George - ZAR 7,150.00
Springbok - ZAR 10.300.00
Durban - ZAR 5,100.00
Johannesburg - ZAR 4,750.00
East London - ZAR 4,750.00
Cape Town - ZAR 10,300.00
Lesotho - ZAR 1,050.00

East London to:
East London < 50km radius of city ZAR 520.00
East London> 50km radius of city ZAR 580.00
Durban - ZAR 5,100.00
King Williamstown ZAR 580.00
Port Elizabeth - ZAR 4,250.00
Bloemfontein - ZAR 4,750.00
George - ZAR 5,100.00
Graaf-Reinet - ZAR 4,250.00
Cape Town - ZAR 10,300.00
Johannesburg - ZAR 10,300.00
Port Alfred - ZAR 1,050.00
Umtata - ZAR 4,250.00


Important Information
  • Credit card payment: Authorization for the estimated rental amount, the applicable excess and refueling will be obtained from the bank at least 24
hours prior to the check out date. The actual debit to the credit card will be done after the termination of the rental. The credit card information must
be supplied on the customer information form in order to reserve the vehicle.
  • Requirements at time of checkout:
- The Credit Card holder and credit card must be present at time of collection of the vehicle. An additional authorisation will be obtained to verify
validity of the Credit Card.
- or the Voucher and the person who's name the voucher was issued in
- With his/ her valid passport or valid national identification
- And a valid unendorsed driver’s license to enable Avis to comply with traffic legislation laws effective 1 November 2001.
  • Please note that the rates are current at time of quotation and are subject to change without prior notice.
  • Renters and additional drivers must be a minimum of 25 years old.
  • Please note that kilometres are charged from Avis Luxury Cars Depot and back to Avis Luxury Cars depot.
  • Please note that windscreen breakage is not covered and the renter will be liable for the replacement.
  • The minimum rate charged is 24 hours. Rates are calculated from time of pick-up to time of drop-off.
  • A copy of the full terms and conditions are available on request.
  • A GPS is available on request at no additional cost, subject to availability. In the event of GPS being damaged or lost the full excess of R5000.00
  • will be charged to the customer.
  • Cancellation fee applies due to a specific vehicle (and not group) being blocked at time of confirmation:
- Cancellation or amendments less than 3 days before the check-out date will attract a cancellation fee of up to 100% of the charge of the confirmed booking, depending on the rate.
- If your reservation is being confirmed within the cancellation period, the full charges will be applied if cancelled.
- Once a rental is in progress, the full number of days booked will be charged if the vehicle is returned earlier.
  • The fleet and rates are subject to change without prior notice. Rates on confirmed bookings will be honoured.